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What is the
proper procedure for
using Condysil
Creme?
What does the "99% Satisfaction Rate" mean?
What does the 30 day
Guarantee
mean?
Difficulty
Ordering
International Ordering
Difficulty
Error
Codes (When
attempting to
order)
How long does
it take to
ship?
How can I
CANCEL or CHANGE my
order?
How will my
credit card be
charged? (what will
it say on the
statement?)
Why was I
charged multiple
times?
What is the
status of my
order?
I don't have a
Credit Card can I use a
check?
Can I pay by money
order and mail it to
you?
Results are
best obtained when
using the "surround and
drowned" technique,
most easily
accomplished by the
following method:
Applying a bit of cream
to a Band-Aid and then
applying the Band-Aid
to the affected area.
Repeating this process
and allowing the wart
"soak" in the cream as
long as possible seems
to work better than
"rubbing it in" to the
point where the skin is
dry to the touch. Often
people apply the cream
to an area where
walking, wearing
clothes etc. can easily
rub it off. The cream
IS MOST EFFECTIVE when
left on the area for
long periods of time,
so if it gets rubbed
off, the Product does
not really have a
chance to work. NOTE:
if you do this, make
sure to watch for
irritation or redness,
as the cream DOES
contain ingredients,
including Salicylic
Acid, that can irritate
the skin in some
people.
If you forget
to use the cream for a
day or two, just begin
the process again, but
diligent application is
the secret to
success.
The most
important concept to
remember is "surround
and drown", literally
soaking the wart in the
creme for long periods
at a time, several
times a day.
Using this
method, results are
usually seen in 24-48
hours. First the wart
will change color,
usually turning a
lighter color than the
surrounding skin. After
several more days the
wart will "soften up"
and begin to break
apart. The wart may
appear to actually
increase in size
temporarily as it
absorbs the cream, but
as long as there is a
difference in color and
texture, the cream is
working as designed.
Diligently applying the
cream to the wart
several times a day,
every day, and letting
the wart "soak", the
wart will slowly
disappear over several
weeks. The normal
length of time for the
entire process is 4-6
weeks, although this
may vary depending on
the person and the
shape and size of the
wart.
NOTE: if you
do this, make sure to
watch for irritation or
redness, as the cream
does contain
ingredients including
salicylic acid,that can
irritate the
skin.
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We are
trying to break the
"dot com" mold. Of
the thousands of
products we have sold
to consumers, we have
only had a handful of
returns. We will do
everything possible
to make our customers
happy. We offer a 30
day money back
guarantee if a
customer is not
satisfied for any
reason whatsoever. To
date, this has been
less than 0.8 percent
of all of our
customers.
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We are so confident that you will be satisfied with
our products, we offer a 30 day money back guarantee.
If for any reason you are unsatisfied , you may return
the product to us for a refund of the product's purchase
price, not including shipping/handling charges if
applicable. Although over 98% of our customers are
satisfied with our products and service and we are
striving to make this rate of satisfaction 100%,
we realize that occasionally some people will not
be satisfied. We want you to be happy with our products
and services and recommend us to your friends. We
will do anything we can to make you, our valued customer,
satisfied, by either issuing a refund or replacing
the item free of charge, whichever you choose. Please
note: We cannot replace or exchange a product AND
issue a refund, it's "either or", not both.
Note: A $5 handling charge will be applied against
the credit of the product's purchase price for each
product returned for a refund.
Instructions
for returning a product:
In order to receive a refund, the product must be returned to our company. Product
must be returned in original box, and should be placed in a larger box or padded
envelope to insure against damage (use the one we sent to you originally!).
Products made of glass should be repackaged with
care to insure against breakage. For our employees'
safety, any box that contains broken glass will be
discarded and a refund will not be processed (we
cannot instruct our employees to pull out broken
glass pieces from boxes for obvious reasons).
In the box with the product please insert the
return form with all required information filled
out and signed. Click
here to print out the return form. The return
form MUST be included in the box.
Mail the product with the return
form to the address provided on the form.
We suggest that you mail it to us return receipt
requested and insured, however we will accept any
type of delivery service such as Federal Express
or UPS etc. Although returns are processed immediately
as received, sometimes it takes a while for your
credit card company or bank to credit your account.
Please allow 2-4 weeks for the credit to show up
on your next statement.
Instructions
for exchanging a product:
please fill out our customer
service form and include your name, order number (your order number starts
with a one and four or five 0's i.e. 10001234 or 10012345) and product you wish
to exchange or replace.
Or, simply call toll free 1-866-475-4424 and ask
to speak to the customer service department, they
will be glad to assist you (exchanges only).
Please note: all exchanges are shipped UPS ground,
please allow 1-7 days for delivery. Exchanges for
orders outside of the continental United States may
incur additional shipping/handling charges.
.
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- The most
common
problem
is that many
people have DIFFERENT
HOME/SHIPPING
addresses from their
BILLING address and
either forget, or do
not think it matters.
IT DOES!!! For your
protection, we use
something called AVS
(Address Verification
Service) which
verifies that the
BILLING information
you provide is the
same as your credit
card provider has on
file. MANY PEOPLE
forget that their
billing address (the
address that their
credit card bill
actually gets sent
to) is different. If
someone has moved in
the last couple of
years OR gets their
mail forwarded to
them, this is
probably the culprit.
AVS (Address
Verification Service)
will NOT allow the
transaction to go
through unless the
Billing address AND
zip code match. If
you do not know what
address your credit
card company has on
file, call them and
ask (the phone number
is most likely on the
back of your credit
card).
- Please
Note: If you make
several attempts at
placing an order with
the improper Billing
Address information,
this could trigger
your credit card
company's fraud
control. At the very
least they will
temporarily deduct
the attempted
transaction amount
from your available
credit, and possibly
even turn your card
off.
- The
SECOND most common
problem is
entering an
inappropriate
SHIPPING
METHOD
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Most
problems with
international
ordering attempts
stem from the
customer not choosing
the correct UPS
SHIPPING METHOD. Make
sure that either
Worldwide
Express or
Worldwide
Expedited are
chosen (the
difference is that
worldwide express is
quicker and more
expensive)
ALSO make
sure the correct
country is chosen,
otherwise the zip
code will be
rejected.
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If after filling in
your correct
information such as
shipping and billing
address if you
receive an error code
instead of a
confirmation that the
transaction was
approved, check three
things first: That
your zip code is
correct, that your
shipping method is
appropriate for your
shipping address, and
that you have chosen
the appropriate
country.
The Error codes
"only accepts five
digit zip code"
or "invalid
shipping method"
are usually generated
because the customer
lives OUTSIDE of the
US and has chosen the
incorrect shipping.
Make sure to enter
the correct country
and appropriate
shipping
method
"Invalid e-mail
address"
Usually a result of
the customer giving a
false or incomplete
e-mail address: NOTE:
e-mail address is
important because the
customer will receive
an e-mail
confirmation of
order, receipt, as
well as the UPS
tracking number.
Without the correct
e-mail address, the
customer will not be
able to track the
package because
customer will not
receive the receipt
with the invoice
number.
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This obviously
depends on the shipping
method chosen, All
packages are sent UPS
and for an exact
time-in transit,
customer can go to
www.UPS.com.
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Questions
The credit
card statement will
only say
Condysil.com, if
someone inquires what
exactly was
purchased, they will
only say "cosmetics"
or "nutritional
supplement". It
should in no way
disclose the specific
nature of the
product
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You probably
were not. Did you
make one or more
FAILED attempts at
processing an order?
Every time you
attempt to process an
order, even if it
fails, (because you
put the wrong
corresponding zip
code or shipping
method etc.), the
credit card company
"authorizes" your
credit card for the
full amount. This is
not a charge, only a
reduction of the
available credit.
Depending on your
specific credit card,
the authorization
should disappear
automatically within
3-30 days. If you
have any specific
questions regarding
these authorizations
and when they will
disappear, please
call your credit card
company. Rest
assured, you were
only CHARGED for the
transaction that was
fully
processed.
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If you take
the tracking # (sent
to you by e-mail when
the package was
processed) and enter
it on the tracking
page at
www.Condysil.com/ups_track.htm
or www.UPS.com,
you will be able to
see where it is in
transit and when the
expected delivery
date is. In some
cases, you may also
need to input the
shipping zip code as
well. If you have any
questions or problems
with tracking your
package, please fill
out our
customer service
form.
Please note,
it usually takes one
(1) full business day
from your purchase
before the tracking
number is available
in the UPS
system.
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Questions
No, you may
not pay by check
however you may use
your checking account's
bank card, if it has a
Visa or Mastercard logo
on it. you may enter
the bank card
information instead of
credit card information
on the last page of the
shopping cart. Note:
Only available to US
customers
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No, in order
to keep prices low
and maintain
efficiency we only
process orders
electronically. Our
processing server is
100% secure and
encrypted, and your
information is
guaranteed safe. By
today's standards it
is very difficult for
an unauthorized
person to see any of
your information. If
we had to process
orders manually we
would have to raise
our prices, and we
want to keep the
products affordable
to everyone. If you
still feel
uncomfortable because
you are unfamiliar
with online
purchases, you may
call the Order
Hotline at
866-475-4424 and an
operator will take
your order over the
telephone.
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